| Q: Can I still get pre-Christmas
delivery after the stated deadline?
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| A: We post these deadlines in late August
by which time the orders are already extremely heavy so it usually depends on how far
passed the deadline you order and of what the order
consists. Larger, more complicated items (especially those
requiring personalizing) take longer no matter what the time of year,
however many orders received after this date may in fact
be delivered in time for Christmas. But due to extremely high demand,
much longer process drying time and significantly longer holiday
shipping transit times we can offer no assurances that they will
arrive on or before December 24th. Although our products make
wonderful much appreciated gifts, we are not a last minute shopping
site and we will not rush any order out just because Christmas is
approaching. Simply stated, we maintain a standard of quality which
we cannot compromise to accommodate last minute shoppers.
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| Q: Do you accept wholesale
orders?
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A: We do not solicit
or accept wholesale orders because wholesale business involves a heavy
price break which we are unwilling to accommodate. Our items are
individually constructed, hand painted and reasonably priced all of
which allows no margin or incentive for discounting.
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|
| Q: Do you accept orders from outside
the United States? |
A: Not at this time.
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|
| Q: Why don't you take orders on the
interchangeable welcome signs? |
|
A: We made them for nearly 18 years and in that
time sold well over 35000 pieces, each individually cut and hand painted
on both sides. The short answer is that we simply tired of making
them and discontinued the item(s) completely. |
|
| Q: Will you do logos of professional
sport teams? |
A: Absolutely not. I do no
copyrighted subject matter which includes Disney characters, sports
logos, or any other similarly protected items.
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|
| Q: Will you give me a discount if I
order multiple items? |
A: I do not give
volume discounts because there is no incentive to turn out normally high
quality work for a lesser return. Secondly, it would be grossly
unfair to all those who readily purchase the items at their listed
prices without question.
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|
| Q: I am unsure of what my special
design would look like? Can you send me a picture of how it would
look on the item? |
A: This would involve substantial
speculation work on my part and I just frankly don't have the time for
it. The best way to deal with this situation is to email me a
picture and I will determine if it is feasible to pursue it
further. I can usually come very close on most designs as I have
painted literally hundreds of distinctly different patterns over the
last 25 years.
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|
| Q: I really like a particular
item but I need it's construction to be modified? Is this
possible? |
A: We completely make all items we
offer for sale so it is often possible to modify them somewhat. When
requesting such a modification, be as specific and detailed as possible
in your email to give me an accurate description as I can't respond knowledgeably
to vague inquiries . Modifications will only be possible if time
permits and a price
adjustment will necessary to cover increased material and/or labor
costs.
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| Q: Can you do a rush order? |
A: We don't do rush orders because
quality work cannot be hurried. All orders are validated and
scheduled in the order received to be sent to the shop for
construction. It would be unfair if not unethical to jump an
order ahead of the many patiently waiting in front of it.
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|
| Q: Will you notify me when my order
ships? |
A: Yes. I will send you a
shipping notification on the day your order is sent that will include
a delivery confirmation number which you can use on the USPS site to
determine transit status.
|
|
| Q: I called to inquire about my order
status and my call was not returned. Why? |
A: As it states on the site in several
areas, all order status inquiries must be made by
email without exception as I do not have the time or patience to play
phone tag across the country. We receive orders from all fifty states
and their corresponding time zones which makes coordinating phone
inquiries and call backs nearly impossible. Email is "timeless" as it can be sent and received at
everyone's mutual convenience. We answer all email as quickly
and completely as possible.
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| Q: Why was my credit card charged in advance of shipment? |
A: All orders must be
processed and payment verified before any work can be scheduled.
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| Q: Why didn't I receive my
order notification?
|
A: This is most often
due to a SPAM blocker at work on the customer's end. The notifications of
successfully placed orders are automatically generated
and occasionally mistaken for unsolicited email by some SPAM filtering
programs.
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